Please read our return policy carefully to ensure you can proceed with your request as quick as possible.
RETURNS – Leela Quantum Tech Products (excluding fashion & clothing products. Only Quantum and Infinity Blocs cannot be returned for a refund.)
In the event that you are not 100% satisfied with any non-fashion item you purchase, we accept returns on any item (other than final sale) that is intact and in as-new condition for a period of 60 days. This applies to any product shipped with defects in craftsmanship or material. Specifically, and only for the Leela Quantum Capsule products we also offer a 60 day return period if you are not satisfied with the product for any reason. Please contact us at support@leelaq.com to approve a return. We reserve the right to deny refund to sender without prior return approval.
RETURNS – Leela Quantum Tech Fashion & Clothing Products
No returns allowed on any FINAL SALE items, except for if flaws in workmanship are found (as long as the hang tag has not been removed). In the event that you are not 100% satisfied with any item you purchase, we accept returns on any fashion & clothing item (other than FINAL SALE) that is unworn, unwashed, and in perfect condition. This applies to any product shipped with defects in craftsmanship or material, or for incorrect size.
All returns should be sent back to us in their original packaging provided.
You have 14 days from receipt of your order to request your return. You will receive your return instruction by email. Unsuitable items must then be returned within 7 days of receiving your return instruction email. Returns outside this window may be accepted at our discretion.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we may not accept liability.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as a LEELA QUANTUM TECH credit, which will enable you to purchase a replacement item quickly and seamlessly.
The item(s) should be returned unworn and in perfect condition, with all LEELA QUANTUM TECH and designer garment tags still attached if applicable. Returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to the customer.
Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact Customer Support immediately.
Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included in your return.
Footwear and socks should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Support team.
For orders shipped to the US, Canada, Europe, Switzerland, Hong Kong and Taiwan during special sales offerings, products marked Extra 15% Off (or more than 15% off) cannot be returned or exchanged.
RETURNS – Quantum Bloc(s) and Infinity Bloc(s)
Unlike all other products the Quantum and Infinity Blocs cannot be returned for a refund, unless at the moment of shipping delivery there’s a physical damage visible, photographed, and reported to Leela Quantum Tech within 24 hours of delivery.
